I do not know when I get up
"Do something on the spot" The real pleasure
We provide total support for the ancillary equipment that is essential to our customers' manufacturing. That is the role of the service department. Blender, Dryer, and temperature controller. Installation of newly delivered equipment includes piping and wiring work, test runs, checks, and explanations on handling. Regular inspections and maintenance involve repairing and replacing worn and deteriorated parts. We also respond to emergency problems and propose improvements to equipment. We support the safe and stable operation of resin molding factories in a wide variety of ways. In particular, you never know when a request for troubleshooting will occur. ``Doing something on the spot'' as quickly and cheaply as possible is the highlight of a service person's skills and is the real thrill. However, sometimes we purposely limit it to only emergency measures. If the cause is deterioration, it is better to renew the equipment at a good time than to partially repair it so that it can be used with peace of mind in the long run. It wasn't until my fifth year that I felt like I was able to become a full-fledged person, but I always have the feeling that I could have done more in this way, and that's what motivates me to grow.
With 100 companies there are 100 factories
Do a persuasive job without stopping
The pride as a serviceman is not to stop the factory just for repair or maintenance. In order to accomplish in a limited time such as a holiday where operations cease, we will consult sales and design as well as give advice, and we will steadily formulate procedures. Customer's factory 100 materials as well as 100 products as well as materials, products, production management way. If the material is hard, metal is scraped or static electricity occurs and sticks. It is difficult to keep track of the cause of the trouble, but keep in mind that you have persuasive power against customers. Even if we do our best we can not successfully propose that we thought that it would be nice unless you can understand well understood knowledge and talk. Although a service person is a task to touch equipment, it is important that communication ability to build trust by touching customer's heart beyond that. What kind of situation is it, what did you do, what kind of result did you get, what kind of request did you receive? The service report to be created for each one is made into a database, so that everyone can be seen all over the company. I can learn from other serviceman's work and grow and I am happy if you can make use of it in product design and sales proposal of design.
My "solution" episode
It is not uncommon for us to suggest that it would be better to repair it like this instead. The customer's intentions and choices are not wrong. However, as the main resin molding machine, ancillary equipment, and many other devices come together to create plastic products, I often see only a part of them. In the installation work, this equipment is on the 1st floor, and it is on the 2nd floor. I suggested it and changed it. If you try to "become the customer" so that the people in charge of production management who come in contact with you at the site can think about the whole picture, you will be able to see a better usability. I feel that that is the job of a serviceman.
1DAY
SCHEDULEFlow
of a certain day
The interior of a moving car is valuable time not to mention work arrangements, but to let various thoughts go without being disturbed by anyone. I am also happy that you can leave the scheduling
If there is mountain side, also by the seaside. I will go to various regions, so I'm looking forward to tasting the local specialties
Rushed to the scene, first of all, I will diagnose what is going on with my own eyes. We hear the situation, share information with customers, divide the cause from various possibilities, propose concrete how to repair, and suggest options for countermeasures
The reason why I chose MY REASON Kawata
The type of equipment handled and the customer's industry visited are wide, and it was attractive that various experiences and knowledge can be obtained. There are few cases where what to do is decided from the beginning, and the method of repair really varies. Equipment installation also becomes a commander of the site where experts such as facility construction and electric construction are on site so it needs a wide range of knowledge and communication skills to move people. Every time the law changes, it is necessary to respond, but it is a job that you can taste fulfillment wearing such new things one by one. I also realize the brand power of Kawata which is a pioneer in the industry every single day. As the plastic molding industry is strongly connected in the horizontal direction, we often hear opinions from around the clock, saying, "I have heard a good reputation, I heard it."
What I want to challenge from now on
Carry, measure, mix, dry, temperature control, crush .... I would like to further improve the equipment support and suggestions that understand all of the process, that flow becomes smooth and customers become easy. More and more new equipment has been developed, customers' sites are also becoming more sophisticated, smaller, and even more advanced to IoT. Machineizing the work done by human's hands, as the utilization of industrial equipment progresses, the importance of supporting service man will increase. We can accumulate service history and data and trace it, we will be able to work faster and more accurately, and I am looking forward to being able to enhance our persuasive power. In the future, I would like to become a leader who binds service personnel.
