Through communication with customers and within the company
The fun of increasing what Kawata can do
Kawata's business is a route business, not a dive. We regularly visit customers who have been established by seniors, and conduct hearings and proposals. When arranging equipment parts, we work with the service department, and when new orders are placed, we create an estimate. Machines are divided into standard machines listed in the product catalog and special machines that are based on standard machines and equipped with specifications that meet customer requirements. is created in collaboration with the design department. After submitting the quotation, we will visit the customer and discuss the final specifications. After that, we arrange equipment, confirm the delivery date, make arrangements with the service department, and follow up after delivery. As the market changes, so do the demands of our customers. For example, with the promotion of IoT, we introduced a system that can control all Kawata machines with a centralized control panel. This is a field in which technical development is being advanced in-house, and we are responding with customization. Finding hints from daily conversations with customers, thinking about what Kawata can solve, sharing and consulting within the company, obtaining new information from the company and providing fresh topics to customers, I find it interesting and rewarding as a sales person.
Clearly say YES or NO, don't lie.
Think about the customer and build solid trust
It is difficult to make a proposal when a customer's request cannot be met with Kawata's standard specifications, but I would like to improve my skills. When the customer's desired specifications exceed the budget, after clarifying what Kawata can and cannot do, we will think about how close we can get to what you want within the budget. If the desired specifications anticipate the future several years in the future, and if you do not need the function immediately, we will make proposals from various angles, such as specifications that can be modified in a few years. We have repeated discussions with customers over and over again. The important thing is not to "lie". It is important to clearly state YES or NO. Sometimes I want to say that I can do it because I want to meet the customer's expectations, but what a machine can do is fixed. If we don't tell them that we can't do what we can't do, we won't be able to do the production that the customer wanted after delivery. As a result, it will cause a great burden and damage to the customer. Never forget to be humble, but put the customer's true interests first, and communicate clearly when communicating. I would like to work hard so that you can continue to trust Kawata.
My "solution" episode
It was a large-scale project, and it was also a repeat project from 10 years ago, so I didn't expect it to be so difficult at first. However, the estimated amount has far exceeded the one from 10 years ago, and it is unlikely that this estimate alone will be understood. Therefore, we dug deeper into the records at the time and gathered related departments within the company to correct prices. We created a price comparison table with more than 100 items and carefully explained to our customers. As a result, 10 years ago, Kawata was doing its best to make an effort, and this time, we explained the grounds for price fluctuations firmly, and the customer understood. I was satisfied.
1DAY
SCHEDULEFlow
of a certain day
We visit an average of 3-4 customers per day. We also make quick visits to neighboring customers and find hints from conversations to see if there is anything we can do to help.
Summarize the contents of the visit and contact relevant departments within the company as necessary. There are many cases of direct return.
The reason why I chose MY REASON Kawata
Although not directly, at my previous job I sold machines containing Kawata equipment overseas. At that time, I was impressed by how responsive Kawata's sales, design, and after-sales service staff were. Since its establishment, the company has been highly recognized in the plastic molding industry and powder Mixing industry, and is one of the top companies in the Japanese industry, and is actively expanding overseas. I applied for a job because I wanted to be a part of Kawata and play an active role. After joining the company, Kawata has been working with customers for many years, including not only new machines that incorporate the latest technology, but also machines that have been used continuously in the field for more than 50 years after repeated maintenance and parts replacement. I feel how amazing it is. The company has a bright atmosphere and there is good cooperation between departments. It's a good place to work and Welfare are good.
What I want to challenge from now on
Due to the diversification of the market, the needs of customers are becoming "ten companies and ten colors", and the number of meetings with the design department is increasing. . I would like to use my improved knowledge to become a person who can answer any questions not only to customers, but also to Kawata, if they ask me without asking the design department when something happens. In addition, as we expand globally, we are hiring more foreign employees. If you make sincere efforts and work hard, you will be able to take charge of not only overseas work but also domestic work as a main force. I want to aim high so that I can be a role model for such employees.
