Customer Harassment Basic Policy

当社は、お客様に対して誠実かつ適切な対応を行うとともに、従業員が安心して働くことのできる職場環境を確保することを重要な責務と考えています。
お客様からのご要望・ご意見に真摯に対応する一方で、社会通念上相当な範囲を超える要求や言動については、カスタマーハラスメントとして判断し、従業員の人権および就業環境を守るため、毅然とした姿勢で対応します。
また、必要に応じて対応をお断りするとともに、警察、弁護士等の外部専門機関と連携し、適切な措置を講じます。今後も、お客様との良好な関係を維持しながら、より良い製品・サービスの提供に努めてまいります。

1. Basic posture

Our company takes a firm stance against customer harassment and protects the physical and mental safety and health of our employees.

2. Definition of Customer Harassment

Customer harassment refers to any words or actions by customers Others related parties that, in light of the content of their demands, involve means and methods that are socially unacceptable in fulfilling those demands and harm the working environment of employees.
Specific examples include abusive language, threats, intimidation, unreasonable demands, prolonged detention, continuous complaints, and defamation using social media, etc.
Please note that legitimate opinions, requests, and complaints do not constitute customer harassment.

3. Response Policy

Employees who experience any behavior that constitutes customer harassment should promptly report it to their supervisor or the designated consultation desk.
The company will not leave employees to handle the situation alone, but will instead verify the facts, create records, and take appropriate measures Others ceasing operations, reviewing transactions, consulting with the police or lawyers, etc., as necessary.

4. Protection of the person seeking advice

The company will protect the privacy of those seeking advice and will not subject them to any adverse treatment for having sought advice or made a report.

Kawata Co., Ltd.
Established on October 1, 2026